POOLSTORE.com - Disclaimer

PoolStore.com is designed as a courtesy and convenience to its users to provide information and guidelines on the Internet, as well as the ability to purchase products online. PoolStore.com disclaims any responsibility for or liability related to the performance or content on its site and any site that may be accessible through or may be resident on the computer servers of PoolStore.com. The information and any services contained online are provided "as is" and "with all faults."

PoolStore.com makes no representations or warranties of any kind concerning the quality, safety or suitability of the products, information or services, either express or implied, including but without limitation, any implied warranties of merchantability, fitness for a particular purpose or non-infringement. PoolStore.com makes no representations or warranties as the to the truth, accuracy or completeness of any statements, services, information or materials relative to the content contained in PoolStore.com's Internet web site.

In no event shall PoolStore.com be liable for any indirect, punitive, special, incidental or consequential damages however they may arise, even if PoolStore.com has previously been advised of the possibility of such damages.

Product warranties are the sole responsibility of their respective manufacturers.

All pages and content on this web site and any related sites are copyright 1995-2007 PoolStore.com, all rights reserved. The information, graphics, text, audio and video contained at this web site, may not under any circumstances be copied, redistributed or sold for compensation of any kind. Product names and associated graphics are trademarks of their respective owners.

The content of this web site, and any portion thereof, may not be used without written permission from PoolStore.com. This includes, but is not limited to, text, graphics, descriptions, keywords and content descriptions, META tags, audio, and video. Each page of this site is copyrighted, as is the entire site as a compiled work.

Violators of any copyrights will be prosecuted to the fullest extent allowable by law.

Shipping/Handling Policy:

All orders within the continental United States are shipped via FedEx Ground/Home at the cost of $8.95 on most entire orders. No matter how much you order, your shipping/handling fee will normally be the flat $8.95 amount. This fee truly only covers insurance and handling. There may be additional freight fees for certain unusually heavy items over 40 lbs., such as gazebo kits, many vinyl liners, and some pumps, heaters and filters to name a few. If you wish to expedite your shipment time with a faster delivery service, you may so request in the comments field on the order form. You will be notified prior to your order being fully processed what the total freight will be on aforementioned items. Additional shipping will not be charged until the card holder has given approval. Most items in stock will be shipped the same business day for orders received by 3 P.M. Pacific Time. (Please note not all items are in stock. If you would like to inquire if an item is in stock, feel free to give us a call before you place your order at 1-800-918-POOL)

Any items noted as Hazmat on the site are subject to a $20.00 Hazmat shipping surcharge.

International orders may or may not be available, depending on product. Freight quoted on an International Order only covers freight and does NOT include any taxes, tariffs, duties, customs fees or other fees that the country of destination may impose.

You will receive an email verification of the order you placed provided you type in your email address correctly and you don't have email blockers in place.

On canceled or returned items shipping/handling fees are nonrefundable.

Orders paid by personal checks will incur a $25.00 fee should the check be returned for nonpayment.

Return/Refund Policy:

Most items purchased from Poolstore.com include a 30 Day Money Back Guarantee.

Should you receive a defective or incomplete product, we will assist you in getting a replacement as soon as possible. If an error on your order has been made by us, we will rectify it when you make us aware of it.

In a case where you, our customer, has made an error in ordering or if you simply reconsider your order and wish to cancel it or return product, you will be liable for all actual shipping fees as well as a 15% to 20% restocking fee based on the sales price of the item. If you cancel your order after 5:00 PM Pacific Standard Time or later, you will be subject to a cancellation fee equal to 5% of the total amount of your order. This fee is to cover the credit card processing costs which we have already incurred. No returns, exchanges or credits are allowed after 30 days from original date of shipment.

Certain items, such as custom made products, are not returnable at all. For example, a pool liner or safety cover made to your measurements is not returnable. Above ground vinyl pool liners may not be returned if opened or unfolded. Inflatable products and swimwear are not returnable due to health concerns. Pool chemicals and above ground pools are not returnable.

If a customer orders a product and refuses delivery or does not pick up said product at the destination designated, customer shall be totally liable for any and all fees incurred as a result of non-acceptance of order, including, but not limited to, any taxes, tariffs, storage charges, duties and other charges incurred. A restocking fee of 15 to 20 percent will also apply.

All returns (including but not limited to defective products or products ordered incorrectly) must be assigned a Return Goods Authorization (RGA) number before returning item(s). Should you need assistance with a return, please call us at 1-800-918-POOL (7665) or email us at info@poolstore.com for instructions and an RGA number. Product will only be accepted as a return if received in its original, undamaged carton in new, resaleable condition. Return packages without an RGA number will be refused.

Warranties:

All product warranties are handled by their respective manufactures. Interpretation of the warranties and if an item falls under said warranty is under the sole discretion of the manufacturer.

Order Cancellation Policy:

You may feel free to cancel any order placed as long as you notify us the same day you place the order. Sometimes we can even cancel your order if you notify us the very next day.

Orders canceled after we, or a third party, have already started production on or shipped the item(s) will incur a 15% to 20% restocking fee and you will be responsible for the shipping costs incurred in both directions.

If you cancel your order the next business day or later, you will incur a cancellation fee equal to 5% of the total amount of your order. This fee is to cover the credit card processing costs.

Because we make every effort to ship, or to have shipped, all items as quickly as possible, this cancellation policy has been instituted.